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Frequently Asked Questions

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Where is your store pickup location?
Roxprint
  • Our store pickup location is at 502 S. Dobson Rd. #12, Mesa, AZ 85202.

    We are located on Southwest corner of Broadway and Dobson.

    Please bring a copy of your invoice when picking up your order.

    Roxy[ 11/11/2016 ]
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How come my order shipment is taking longer than expected?
Roxprint
  • Orders shipping via UPS Ground may take 1-6 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days.

    Note: We are not liable for late shipments due to UPS exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact UPS to see if a reimbursement is possible, however it is not guaranteed.

    Roxy[ 11/11/2016 ]
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Does Roxprint offer group shipping?
Roxprint
  • Group shipping is available for jobs which are the same order, the same/matching materials, Turnaround time, shipping address, and shipping method.

    Group shipping discounts are applied to items with shipping fees of Lesser Value.

    Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary. We cannot combine items from different orders

    Roxy[ 11/11/2016 ]
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Can I change my order from store pickup to shipping?
Roxprint
  • Yes, you can. It depends on what stage your print job is in. If it’s in the final stages, we may not be able to change the shipping/pickup method in time. Please notify us as soon as possible.

    Roxy[ 11/11/2016 ]
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Can I upgrade my shipping?
Roxprint
  • Yes, you can. It depends on what stage your print job is in. If it’s in the final stages, we may not be able to change the shipping/pickup method in time. Please notify us as soon as possible.

    Roxy[ 11/11/2016 ]
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Reprint/Return Policy
Roxprint
  • We do not offer refunds since each order is unique to each customer and has no resale value. However, if we verify that an error made on our end, we will re-print your order or issue a refund.

    If any errors or defects are found in the ordered product, you must notify us within 5 business days from when you received the product. Any new charges related to expediting your order, either rushing the printing or shipping, are non-refundable.

    Please call us and a representative will assist you. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.

    The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

    • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
    • The product is lost, delayed or returned to Roxprint due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
    • The product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
    • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
    • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
    • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Roxprint does not make any changes on customer files.
    • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI for small format prints and 150 DPI for large format prints at 1:1 ratio (or 100%) and/or in CMYK mode.
    • Products that do not exactly match color or ink density. Roxprint does not color match or match customer specified ink density.
    • Orders that are duplicated as a result of customer error.
    • Orders that are canceled after the order has entered into production (or any process thereafter).
    • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
    • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
    • The release of an order by the shipper without obtaining a signature.
    Roxy[ 11/11/2016 ]
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Order Approval & Proofing
Roxprint
  • Roxprint has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Roxprint customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Roxprint will review any other order you place.

    Orders are printed in their "as submitted" form and the customer is fully responsible for the final proof and layout verification and approval prior to submission to the print process.

    Roxprint DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein.

    Roxprint will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.

    Roxprint does not provide proofs of any order unless the customer requests it as part of the order process and as an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).

    If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

    Roxy[ 11/11/2016 ]
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Can I cancel my order?
Roxprint
  • An order can be canceled at any time prior to it being approved. Once it enters into production, the job can no longer be cancelled.

    To cancel please log in to our website to view your order details and click “Cancel Print Job”. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.

    Roxy[ 11/11/2016 ]
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What are the benefits of the Reseller Program?
Roxprint
    • We will send you free proofs before your artwork is printed.
    • All proofs are unmarked and unbranded
    • Wholesale pricing for every single product
    • Custom sizes available for all our paper stocks
    • Blind Shipping – All your prints will be sent in unbranded boxes
    • Client Privacy – We adhere to strict client privacy standards. Your client will never know about us.
    Roxy[ 11/11/2016 ]
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What is the Reseller Program?
Roxprint
  • Roxprint’s Reseller Program makes it easy for print brokers, graphic designers, agencies and resellers to offer print services for their clients.

    Roxy[ 11/11/2016 ]
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What file types do you accept?
Roxprint
  • Single page PDF files and JPEG recommended.

    Roxy[ 04/11/2016 ]
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How do I use Roxprint Download Templates?
Roxprint
  • Our Download Templates can help your job be printed faster, easier, and more accurately. Our templates are in JPEG.

    Should you need a template in Illustrator or Photoshop, please send us an email and we may be able to help you.

    Blue Line = Indicates the Safety Zone. All graphics that will not be cut will remain in this area.

    Red Line = Indicates the Cut Zone. This is where the product will be cut.

    Black Line = Indicates the Bleed Zone.

    Green Line = Fold Line

    All backgrounds must extend past the cut line to the black trim line during the final cutting phase.

    When your image is required to extend all the way to the edge, the bleed preserves the finished look and quality of your print product.

    Please keep all text and important graphic elements inside the Blue Line to prevent it from being cut off during the trimming stage.

    setting-up-temp
    Roxy[ 03/11/2016 ]
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What is the radius on Roxprint’s round corner cards?
Roxprint
  • We offer 1/4" radius round corners.

    Roxy[ 03/11/2016 ]
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Why is the scoring on my job cracking?
Roxprint
  • When a job is coated with UV then scored and folded, the job may begin to crack.

    Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this.

    Roxy[ 03/11/2016 ]
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Why does my order chip or crack around the edges?
Roxprint
  • The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process.

    Roxy[ 03/11/2016 ]
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How do I set up a Spot UV job?
Roxprint
  • When creating a Spot UV job, you must include a Spot UV template file along with the regular print file. The Spot UV template file is used to show where the UV coating needs to be applied.

    Please only use solid 100% black (K) to indicate where you would like the UV. Do not use shadows, glows or grayscale images.

    White areas on your Spot UV file will indicate no UV.

    spot-uv-setup
    Roxy[ 03/11/2016 ]
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Can I submit a front and back in the same file?
Roxprint
  • No. We require that each side of a job must be sent as a separate file.

    Sending files that are combined may cause delays to your turnaround, and you will have to re-send the files.

    Anonymous[ 03/11/2016 ]
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How should I set up my file for proper rotation?


Roxprint
  • Roxprint requires all files to be Print Ready with proper rotation. Please visit our Download Templates or contact us if you have any questions.

    For files not properly set up, Roxprint will use our best judgment and will not be responsible for improper rotation.

    Roxy[ 03/11/2016 ]
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Does Roxprint accept borders on jobs?
Roxprint
  • Yes, but if the border is too close to the Red Cut Line, your print may be cut slightly off-center.

    Roxy[ 03/11/2016 ]
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Does Roxprint color match?
Roxprint
  • No, we do not color match.

    Roxy[ 03/11/2016 ]
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Should I include any fonts with my files?
Roxprint
  • No.  Instead, please ensure that all fonts are outlined prior to file upload.  If you are using Photoshop, please provide flattened file only

    Roxy[ 03/11/2016 ]
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How do I setup bleed for Large Format Prints?
Roxprint
  • Coroplast, PVC, Foamcore, Car Magnets, Banner Stands and Paper Posters:

    We require the following bleed and safety:

    Bleed: 0.5” on all 4 sides.

    Safety: 0.5” on all 4 sides.

    For a 18”x24” order, your file size should be 19”x25”.

    Download our templates for the most accurate printing.

    Contact us if you have any questions.


    Vinyl Banners, Indoor Banners and Canvas Banners:

    Bleed: No bleed, create your artwork to exact size.

    Crop Marks: Do not include crop marks with your artwork.

    Safety: 2” on each side.

    Expect to lose between 1/8 inch to 2 inches per side with banners.


    Canvas Wrap:

    Bleed: 2” on each side.

    Download our templates for the most accurate printing.


    Flags:

    Safety: 2” per side and on the pole pocket area.

    Download our templates for the most accurate printing.


    Table Covers and Table Runners:

    Bleed: 0.5” on each side. Safety: 0.5” on each side.

    Download our templates for the most accurate printing.


    Banner Stands:

    Bleed and Safety: None required.


    LED Light Box:

    Bleed: None required.

    Safety: 1” on each side


    Hanging Posters:

    Bleed: None required.

    Safety: 1” from the top.


    Sidewalk Signs:

    Bleed and Safety: None required.


    Adhesive Vinyl, Window Perf, Floor Graphics, Frosted Vinyl, Vehicle Wrap:

    Bleed and Safety: None required.


    Window Cling:

    Bleed: 0.5” on each side.

    Safety: 0.5” on each side.

    Roxy[ 03/11/2016 ]
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How should I set up my bleed for Small Format Prints?
Roxprint
  • setting-up-temp

    Blue Line = Indicates the Safety Zone. All important text and graphics that will not be cut will remain in this area.

    Red Line = Indicates the Cut Zone / The Bleed Line. This is where the product will be cut.

    Black Line = Indicates the Bleed Zone.

    All backgrounds must extend past the cut line to the black trim line during the final cutting phase. When your image is required to extend all the way to the edge, the bleed preserves the finished look and quality of your print product.

    Please keep all text and important graphic elements inside the Blue Line to prevent it from being cut off during the trimming stage.

    We recommend downloading our templates to ensure the best print result.

    Roxy[ 03/11/2016 ]
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How do I submit multiple artworks for a single order?
Roxprint
  • At this time, Roxprint can only accept one artwork file per job. Each artwork should be in its own separate file.

    Roxy[ 03/11/2016 ]
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What color mode should my files be?
Roxprint
  • All artwork must be in CMYK color mode.

    If you send an RGB file, there is a chance that the color may shift and produce an undesired result.

    Roxy[ 03/11/2016 ]
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