Our Process (Design & Print)



Print & Design

After choosing your product(s) and selecting design services, we’ll email out a design inquiry within 24hrs of purchase. It’ll ask you fill out a quick survey so that we can better understand what you want for your design. Once we receive the survey, we can start on the design process.

The design process takes 1-2 business days before we are able to send you a file preview. When you receive the file preview you can make a comment or corrections and we’ll revise your design.

Once you approve the file we can send it off to print. Different products will have different turnaround times. You can check the turnaround time for your specific product “here”.

When files are ready to ship, we’ll let you know when your package will arrive depending on what kind of shipping you choose.


Print

When choosing to print with your own design or reordering with us, you have the option to receive a proof of your artwork before we send it off to print. We recommend you select this option.

An artwork proof will give you a preview of how your artwork will appear on your product. We do not fix typos or low resolution images. We will not print your file until we receive your approval. Note that this may delay your turnaround time.

If you do not select for a proof, we will print your order as soon as your artwork passes our inspection review. If there is a problem with your order, we will contact you.

Once you approve the file we can send it off to print. Different products will have different turnaround times. You can check the turnaround time for your specific product “here”.

When files are ready to ship, we’ll let you know when your package will arrive depending on what kind of shipping you choose.


Design

Already have someplace to print out your product, but still need a design? No worries we got you covered. Our graphic designers on hand will create the design you need. After you have chosen the product and filled out the design options, we will work to create a design based on the information you have given. If we need more to fully complete your design, we will contact you for further information.

The design process takes 1-2 business days before we are able to send you a file preview. When you receive the file preview you can make a comment or corrections and we’ll revise your design.

Once the file is approved, we will email over the files.



Here at RoxPrint we use Basecamp to organize and communicate with you! We have found that Basecamp helps bring everything together. With the many projects we work on we want to make sure that yours isn’t lost under the pile. Because we know that your time and products are important!

The best way we’ve found that works with sending you proofs of your design is through Basecamp. We understand that you have a busy life and that sometimes emails can get lost. With Basecamp’s automatic reminders, it can help keep both you and us on top of the design process.





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